Senior Analyst - Business Process Services

A Senior Analyst for Business Process Services at Kforce in San Antonio, TX, will manage various back-office insurance processes. This contract role involves handling new business setup, agency management, claims, underwriting support, and policy servicing. Key responsibilities include gathering information for premium assessment, assisting with licensing and training, reviewing claim payments, screening applications, and performing policy administration tasks like renewals and changes. The analyst will also support workflow management and ensure compliance with company policies.

Must Have

• Understanding and working experience in insurance back-office processes (new business setup, agency management, claims, underwriting support, policy servicing, administration).
• Ability to gather and collate information for premium assessment.
• Experience assisting agencies with licensing, onboarding, and training.
• Proficiency in reviewing claim payments and ensuring appropriate administration.
• Capability to screen and review applications, uploading data to file management systems.
• Experience performing various policy servicing activities (renewals, changes, disbursements, reinstatements, loans, reissues).
• Ability to oversee risk classifications.
• Support Process Lead in workflow management and work delegation.

Perks & Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• HSA
• FSA
• 401(k)
• Life insurance
• Disability insurance
• ADD insurance
• Paid time off (for salaried personnel)

Description

Kforce has a client in San Antonio, TX that is seeking a Senior Analyst - Business Process Services. Responsibilities:

• Understanding and working experience in processes such as new business setup, agency management, claims, underwriting support, policy servicing and administration etc. within insurance back-office services
• Carry on back-office activities based on alignment to specific business function within insurance services
• Gathers and collates information related to new accounts or renewals for premium assessment
• Assist agencies with licensing procedures, onboarding and training requirements along with resolving queries
• Help policy holders in claim settlement by reviewing claim payments resulting from duplicate payments, incorrect payee, etc. & ascertain appropriate administration of claims
• Perform screening and due diligence of applications for any missing data and review and upload them into file management system to support underwriters
• Ensure premium is applied per customer choices (low risk/high risk equities, etc.)
• Support underwriting and post underwriting review (in conjunction with analysts), exception handling
• Perform various policy servicing activities like policy renewals, policy changes, disbursement of maturity amount and dividends, reinstating policies and loans, certificate reissue etc.
• Oversee risk classifications as per company policies
• Assist Process Lead in workflow management and work delegation

Requirements

• To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
• Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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